Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.

If the goods delivered to the consumer are defective within the scope of Article 8 of the law, the BUYER cannot be held responsible for the costs related to the return. Logistics cargo fees, which are the PRODUCT RETURN shipment costs outside the scope of the defective product, will be paid by the BUYER unless otherwise stated. 

1. The BUYER may exercise the right of withdrawal from the contract by rejecting the goods without any legal and criminal liability and without any justification within 14 (fourteen) days from the date of delivery of the product related to the sale of the goods to him or the person / organization at the address indicated. The costs arising from the exercise of the right of withdrawal belong to the SELLER, except for legal exceptions.

2. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail or e-mail to the relevant addresses of the SELLER within 14 (fourteen) days.

3. In case the right of withdrawal is exercised,

a. The invoice of the product delivered to 3rd parties other than the BUYER or to the BUYER, (if the invoice of the product to be returned is issued on behalf of the legal person / trader, it must be sent together with the return invoice issued by the legal person / trader when returning. Order returns whose invoice is issued on behalf of the legal person / trader will not be completed if the RETURN INVOICE is not issued.)

b. Return form; In order for the BUYER to exercise the right of withdrawal, the BUYER must fill out the return form sent to him together with the product and deliver the product to the cargo / transportation company together with the return form. The BUYER reserves the right to make a declaration of withdrawal other than the return form.

c. The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any.

4. The SELLER is obliged to return the total price collected to the BUYER, including the costs of delivery of the goods to the BUYER, if any, within 14 (fourteen) days from the receipt of the withdrawal notification. If the SELLER does not make an offer to take back the goods itself after the SELLER receives the withdrawal notification, the BUYER must send the goods back to the SELLER within 10 (ten) days from the date of the notification that the BUYER has exercised the right of withdrawal via the cargo / transportation company that made the first delivery to the SELLER.

5. If there is a decrease in the value of the product for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. The right of withdrawal cannot be used in cases where the product is lost.

6. In case of falling below the campaign limit amount organized by the SELLER due to the use of the right of withdrawal, the discount amount used within the scope of the campaign shall be canceled.

7. The BUYER has accepted that he/she cannot use the right of withdrawal in accordance with paragraph 1 of Article 15 of the Distance Contracts Regulation in the following cases:

a) Goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the seller or provider,

b) Goods prepared in line with the wishes or personal needs of the consumer,

c) Goods that are perishable or may expire,

ç) Of the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene,

d) Goods that are mixed with other products after delivery and cannot be separated due to their nature,

e) Books, digital content and computer consumables presented in material media if the protective elements such as packaging, tape, seal, package are opened after the delivery of the goods,

f) Periodicals such as newspapers and magazines, except those provided under a subscription agreement,

g) Services relating to accommodation, transportation of goods, car rental, provision of food and beverages, and leisure services for entertainment or recreation, which must be performed on a specific date or period,

ğ) Services rendered instantly electronically or intangible goods delivered instantly to the consumer,

h) Services started to be performed with the consent of the consumer before the expiration of the right of withdrawal period.